Refund & Return Policy

1. Our 30-Day Happiness Guarantee

At Maple & Ink Book Club Inc., we take immense pride in curating exceptional reading experiences for Canadians. If your first book box does not meet your expectations, we offer a 100% full refund within 30 days of delivery—no hassle, no questions asked.

2. How to Request a Refund

To request a refund under our 30-day guarantee, please follow these steps:

1. Contact our Canadian Member Support team at [email protected] or call +1 (416) 555-0192.
2. Provide your Order Reference Number (e.g. GA-123456) and delivery address.
3. Our team will issue a prepaid Canada Post return shipping label for your box.
4. Once received at our Toronto fulfillment center, your full refund will be processed back to your original payment method within 3 to 5 business days.

3. Damaged or Defective Items

If your book or box items arrive damaged during transit via Canada Post, please notify us within 14 days of receipt with a photo of the damaged package. We will immediately dispatch a free replacement box via priority courier at zero cost to you.

4. Digital Subscription Refunds

Digital subscriptions can be cancelled at any time. If you are unsatisfied with your digital membership within the first 14 days, you may request a 100% refund by contacting support.

5. Return Center Address

Returns & Fulfillment Center:
Maple & Ink Book Club Inc.
Attn: Returns Dept.
120 Adelaide St W, Suite 2500
Toronto, ON M5H 1T1, Canada